Privacy Policy

Last updated: April 2026

1. Information We Collect

We collect information you provide directly to us when using Velcro Convert, including:

  • Account Information: Email address used for authentication via OTP.
  • Transaction Information: Cryptocurrency wallet addresses, bank account details, transaction amounts, and network selections.
  • Device Information: Browser type, IP address, and device identifiers for security and fraud prevention.

2. How We Use Your Information

We use the information we collect to:

  • Process cryptocurrency conversions and payouts.
  • Verify your identity and prevent fraud.
  • Communicate with you about transactions and support requests.
  • Comply with legal obligations and regulatory requirements.
  • Improve our platform and user experience.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with service providers who assist in operating our platform (e.g., payment processors, cloud hosting) under strict confidentiality agreements. We may also disclose information if required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements. Transaction records are typically retained for a minimum of five years.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@usevelcro.com.

7. Cookies

Velcro Convert uses essential cookies to maintain your session and ensure platform functionality. We do not use tracking or advertising cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, contact us at support@usevelcro.com or via WhatsApp at +234 703 542 8475.